Call centers or BPOs (Business Process Outsourcing) have indeed become the redeeming force for the Philippine economy. Prior to its introduction in the mid-1990s, employment opportunities for Filipinos were scarce and the average salaries definitely left much to be desired.
With the boom of the industry on call centers, contact centers or BPOs (Business Process Outsourcing) not only has the country moved up technology ? wise, but quality of life has also improve substantially. The floundering Philippine economy can be said to have found some degree of foothold and stability from what started as humble beginnings to a vast empire of technological advancement.
The Contact Center Industry, as it is more popularly called today, has definitely been a great advantage to the Philippine economy because of its direct and powerful impact in addressing unemployment significantly. Since its introduction to the Philippine Industry barely more than decades ago, the country has experienced improvement in terms of job availability, placement and stability.
One other notable change call centers have brought to the nation is the transformation of the Filipinos way of life. Apart from improving the quality, Filipinos are now slowly crawling out of the cocoon of a laid-back, easy breezy existence. Call centers not only bring about change, they are the change themselves. Every day, literally, brings something new to employees and management alike; be it a new metric, technology or standard.
In terms of living standards, call centers have also drastically changed Filipino lives for the better. The ability to spend more, invest more and save more has been possible, now more than ever with the constant economic growth that the contact center world has brought about. This is the best part of the BPOs impact: the benefits extend further beyond their industry and has created a huge impact on others as well.
The huge successes that call or contact centers have produced for the country has spilled out to other sectors. The banking and finance world will find increase in the Filipino?s ability to save and invest. Food businesses will find more people that can afford to buy better food quality choices, the transportation industry will find that more and more people have funds to travel and even purchase their own vehicles. Simply put, the success that the contact centers have proven themselves to be simply cannot be contained; it is spilling out onto other sectors of the economy.
While there is no doubt to the driving force of BPO companies, skeptics are still doubtful of its stability. Are these companies here to stay? Will there ever be a time when the towering giants of the economy come crashing to the ground? This is highly unlikely although no one can really see into the future.? The thought of the contact centers reverting back into their country is improbable, seeing as how operations cost less here. An average US workforce amounts to USD 30,000 as compared to the Philippine?s USD 3,400. Cost-wise the Philippines is a very good investment.
Taking everything into account, the contact centers have definitely made big changes in the life of an average Filipino. The improvement of the economy, the development of local structures, the advancement of trade and the rise of the quality of living are just mere scratches on the tip of the iceberg of what BPOs can do. These are just the material or tangible changes of course. When summing up what BPOs have done, it is also good to note that Filipinos now are more confident than they ever were. There is a market where majority of Filipino talents and skills are needed ? and that is more than sufficient.
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